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Why doesn’t my scanner work on macOS Catalina

You are providing your consent to Epson America, Inc., doing business as Epson, so that we may send you promotional emails. You may withdraw your consent or view our privacy policy at any time. To contact Epson America, you may write to 3131 Katella Ave, Los Alamitos, CA 90720. If you need to set up the connection, see the Start Here sheet for your product for instructions. To see the sheet, go to the Epson support main page, select your product, Manuals and Warranty, then Start Here. Download and run the Epson Connect Printer Setup Utility. Click Continue.

Starting with macOS Catalina (10.15), Apple required all software to be 64-bit. This was a problem for many scanner drivers since they were written in the era when drivers were 32-bit.

Apple also required that all software be ‘notorized’. Since many manufacturers didn’t want to go back and re-notorize their old software, it wasn’t possible to use their drivers.

VueScan works differently. We independently reverse engineer the scanner drivers so that you can keep using your scanner, even if there isn’t a driver available from the manufacturer.

How do I scan on a Mac?

  1. Install VueScan on your computer
  2. Make sure that VueScan detects your scanner
  3. Press ‘Scan’
  4. Save your scan as a PDF or JPG

What is the best scanner software for Mac?

VueScan Scanner Software is recognized as the best scanner software for macOS because of it’s compatability with over 6000 scanners. That way you don’t need to find and download individual scanner drivers, especially because on macOS Catalina so many manufacturers didn’t release updated drivers.

How do I get my mac to recognize my scanner?

Scan

With VueScan, all you need to do to recognize your scanner is install and open VueScan. If your scanner is recognized, it will appear on the right hand panel on the screen. If it doesn’t appear, please let us know! We want to fix any problems that appear. You can submit a problem report to us here


Epson Connect Printer Setup for Mac


Follow the steps below to enable Epson Connect for your Epson printer on a Mac.

Important: Your product needs to be set up with a network connection before it can be set up with Epson Connect. If you need to set up the connection, see the Start Here sheet for your product for instructions. To see the sheet, go to the Epson support main page, select your product, Manuals and Warranty, then Start Here.

Epson Download Mac

  1. Download and run the Epson Connect Printer Setup Utility.

  2. Click Continue.

  3. Agree to the Software License Agreement by clicking Continue, and then Agree.


  4. Click Install, and then click Close.


  5. Select your product, and then click Next.
    Note: If the window doesn't automatically appear, open a Finder window and select Application > Epson Software, and then double-click Epson Connect Printer Setup.


  6. Select Printer Registration, and then click Next.


  7. When you see the Register a printer to Epson Connect message, click OK.

  8. Scroll down, click the I accept the Terms and Conditions check box, and then click Next.


  9. Do one of the following:
    • If you're creating a new account, fill out the Create An Epson Connect Account form, then click Finish.
    • If you're registering a new product with an existing account, click I already have an account, fill out the Add a new printer form, and then click Add.
  10. Click Close.

  11. See our Activate Scan To Cloud and Remote Print instructions to activate the Scan to Cloud and Remote Print services.

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